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FAQ(Frequently Asked Question)
How do I place an order? 🛒
Browse:
Explore our products and find the item you want to purchase.
Add to Cart:
Click the “Add to Cart” button on the product page.
Review Cart:
Review the items in your cart to make sure everything is correct.
Checkout:
Proceed to check out and enter your shipping and payment information.
Order Confirmation:
After completing the payment, you'll receive an email confirming your order.
I received a damaged product. What should I do now? 📦💔
Contact Customer Support:
Reach out to our support team immediately.
Provide Order Details:
Share your order information and photos of the damage.
Return or Exchange:
We’ll arrange a return or exchange for the damaged item.
Refund or Replacement:
A refund or replacement will be processed accordingly.
Do you allow parcels to be opened before payment? 📦🛍️
Yes, our parcels are allowed to be opened before payment for customer satisfaction.
How do I return an item? 🔄📬
Check Eligibility:
Ensure your item qualifies for a return and is within the allowed timeframe.
Contact Customer Support:
Reach out with your order details and reason for the return.
Package Securely:
Pack the item safely with all original accessories.
Ship the Item:
Use the provided return address label to send it back.
Processing Time:
Allow time for your refund or exchange to be processed.
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