FAQ(Frequently Asked Question)

FAQ (Frequently Asked Questions)

How do I place an order? 🛒

1. Browse: Explore our products and find the item you want to purchase.
2. Add to Cart: Click the “Add to Cart” button on the product page.
3. Review Cart: Review the items in your cart to make sure everything is correct.
4. Checkout: Proceed to check out and enter your shipping and payment information.
5. Order Confirmation: After completing the payment, you'll receive an email confirming your order.

I received a damaged product. What should I do now? 📦💔

1. Contact customer support immediately.
2. Provide order details and photos of the damage.
3. We'll arrange a return or exchange.
4. A refund or replacement will be processed.

Do you allow parcels to be opened before payment? 📦🛍️

Yes, our parcels are allowed to be opened before payment for customer satisfaction.

How do I return an item? 🔄📬

1. Check eligibility and timeframe.
2. Contact customer support with your order details and reason for return.
3. Securely package the item with all original accessories.
4. Use the provided return address label to ship the item back.
5. Allow time for processing your refund/exchange.

Thank you for choosing Glitter's Store. Shop confidently with us!