Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@glitterbenefit.com Please note that returns will need to be sent to the following address: [Largo Mouzinho da silveira N-12, 1drt 2810-263 laranjeiro almada, Setubal ]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@glitterbenefit.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@glitterbenefit.com.
We want you to be completely satisfied with your purchase from Glitters! If you have any questions or concerns about your order, please don't hesitate to contact our Customer Service team at Info@glitterbenefit.com or +351 920573265. 🌟
Return Policy: You may return most new, unopened items within 9 days of delivery for a full refund. We'll also cover return shipping costs if the return is due to our error (e.g., incorrect or defective item).
Return Eligibility Criteria:
- Unused and Unopened: Items must be in new and unused condition, with all original tags and labels attached.
- Original Packaging: Items must be returned in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Non-Returnable Items: Some items cannot be returned, including [list specific non-returnable items].
Refunds: Once we receive your item, we'll inspect it and notify you of the status of your refund. If approved, we'll initiate a refund to your credit card (or original method of payment). Refund processing time varies by card issuer. 💳💸
Exchanges: For exchanges, please contact our Customer Service team for assistance. 🔄
Return Shipping: To return your product, please [include return instructions, such as contacting Customer Service for a return label]. You are responsible for paying return shipping costs. 📦
Damaged or Defective Items: If you receive a damaged or defective item, contact our Customer Service team immediately for assistance. 🛠️
Cancellation Policy: Once an order is placed, it cannot be canceled. Please review your order carefully before completing the purchase. 🚫
Contact Us: If you have any questions about our Return Policy, reach out to us at info@glitterbenefit.com or +351 920573265.
Thank you for shopping with Glitters! ✨