Return & Refund policy | Glitter's Beauty
Return & Refund Policy
We want you to be happy with your order from Glitter's Beauty. If you have any questions, contact us at info@glitterbenefit.com or +351 920 573 265.
Returns (14 days)
You can return your order within 14 days of delivery for a refund. To keep products hygienic and safe, items must be unopened, unused and in their original sealed packaging. Serum vials and applicators that have been opened or used can't be returned.
How to start a return
- Email info@glitterbenefit.com with your order number and say that you'd like to return your order.
- We'll reply with return instructions and the correct return address.
- Please don't send anything back before we confirm, as parcels sent to the wrong address can't be refunded.
Return shipping costs are paid by the customer, unless the return is because of our error (see below). Please keep your proof of postage.
Refunds
Once we receive and check your return, we'll tell you whether the refund is approved. Approved refunds are sent to your original payment method within 14 days. The time it takes to appear depends on your bank or card provider.
Damaged, defective or wrong items
If your order arrives damaged, defective or not as ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, and we'll cover the return shipping if needed.
Cancelling an order
You can cancel your order before it ships. Contact us as soon as possible with your order number. If it has already shipped, please follow the return steps above.
Your legal rights
This policy doesn't affect your statutory consumer rights.
Contact us
Glitter's Beauty
info@glitterbenefit.com | +351 920 573 265